Frequently Asked Questions
Everything you need to know about Giselle Bedding products and services.
What types of mattresses does Giselle Bedding offer?
We specialize in a wide range of sleeping solutions, including pocket spring mattresses, memory foam, hybrid models, and specialized cool-gel infused layers to suit every sleeping style.
How long does shipping take for my order?
Orders are typically processed within 24 hours. Delivery times vary by location, usually ranging from 3 to 7 business days for metropolitan areas and up to 10 days for regional locations.
Do your mattresses come with a warranty?
Yes, most of our mattresses come with a comprehensive 5 to 10-year warranty, covering manufacturing defects and structural integrity to ensure you sleep with peace of mind.
What is your return policy?
We offer a 14-day return period for unused and unopened items in their original packaging. Please contact our support team to initiate a return request.
How are the mattresses packaged for delivery?
Our mattresses are vacuum-compressed and rolled into a compact box. This 'bed-in-a-box' method allows for easy transport and maneuvering through tight hallways and doorways.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options such as Afterpay and ZipPay.