Returns & Exchanges
At Giselle Bedding, we want you to experience the perfect night's sleep, which is why we offer a straightforward 30-day return policy for unused items in their original packaging. Whether you have changed your mind or received a faulty product, our dedicated team is here to ensure your satisfaction with every purchase.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and reason for return to receive a Return Authorization.
Prepare the Package
Ensure the bedding or mattress is unused and placed back into its original vacuum-sealed or retail packaging to qualify for a full refund.
Ship the Item
Affix the provided shipping label to your parcel and drop it off at your nearest designated courier collection point.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days via your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing